Over the past seven years, our managers have hosted successful food and entertainment experiences for major sporting events such as the NCAA Final Four, Triple and Double A All Star Series. Management experience includes the World Series, Super Bowls, NBA playoffs and Stanley Cup Finals. We serve thousands of meals to guests every day and we do so at guest satisfaction levels that are the envy of the industry.
By aggressively pursuing significant national, regional and local brand partnerships, we deliver a heightened level of food excitement designed to capitalize on unique market tastes. Combined with our winning point-of-sale strategies applied throughout the venue, a focus on customer-friendly designs promoting fast, convenient service, and Ovations is ready to lead your venue to record-breaking revenues.
We explore local, cultural and unique flavors, to create signature venue branded concepts to help our venues capitalize on market tastes. We call our simple system creating environments that connect with our fans and guests, Cuisine Scene™. We offer the custom, of internal brand names and menus that can be tailored to infuse your retail dining program with local flavor. Many of our logo and brands can easily be developed around your team, area personalities, landmarks, and local favorites.
We help venues capitalize on their window of sales opportunity before, during and after events by offering a variety of customer-friendly point of sale options. Graphically appealing and interchangeable concepts for restaurant and upscale concession areas as well as portable kiosks, vendor carts and general concession areas are hallmarks of Ovation’s ability to meet every venue’s diverse and unique market needs.
Ovation’s has a broad spectrum of programs, offering product and service innovations to help venues reap the benefit of creating a memorable retail dining experience. Hand-held computers transmit customer selections to the kitchen assuring prompt service to luxury seat and club level patrons Credit card ordering is an across-the-venue patron convenience, even for walking vendors. We also employ a sophisticated point of sale accounting system that tracks inventory and every dollar that customers’ spend. To help us monitor customer satisfaction levels, we conduct focus groups and market surveys. Venue fans and guests can also log on our How You Doin? Program site with their questions and comments.
At Ovations, we utilize our considerable buying power to provide the quality merchandise that your customers want now. It is also enables us to create and capitalize on new and exciting market opportunities driven by value and not just price.
As a leader in new product development, we keep the variety of each team’s merchandise exciting, unique and in demand. Our special event merchandise strategies have proven to consistently generate as much as 25% more in additional revenues in year over year results team stores we have assumed managed duties.
Along with a never-ending supply of price-driven mainstays, we promote sales excitement during the regular and off-season by infusing value into our programs with exclusive venue merchandise.
Our focus groups and marketing research have helped us zero in on a huge growth market of fans who seek out top dollar, premium quality merchandise. We help teams capitalize on discriminating buyers at the club and suite level as well as other upscale points of sale with everything from actual player-worn apparel, to authentic license apparel, and sports equipment, to limited edition memorabilia and high-end gifts.
In addition to serving professional and minor league teams throughout the United States and Canada, we provide customized merchandise programs for unique venues such as amphitheaters, fairs and auto racing venues.
To encourage participation, our retail points of sale are strategically placed, and have been designed specifically to invite customer interaction. Our experienced facility design team strategically positions eye-catching retail locations to take optimum advantage of venue traffic flow. We set the standards for the industry when it comes to customer-friendly upscale store concepts, permanent kiosks, and mall-style merchandise carts that factor “high-touch” into the total merchandise experience. Another Ovations industry innovation: credit card capabilities at every point of sale, including walking vendors that are linked to a central point of sale. On-site warehouses facilitate merchandise sales as well as provide additional inventory support for website and catalog orders.
Finally, Ovations takes a very aggressive marketing approach when it comes to driving traffic to your venue’s retail locations. In addition to special promotions, player appearances and seasonal sales, we have found that special events that involve fan participation enhance sales results. We lead the industry in creating innovative vendor sponsored programs at our established retail locations designed to generate excitement and ultimately greater revenues for your team-merchandising program.
